Available for opportunities in Dubai & Remote

Mohammad
Ansab Siddiqui

ITSM Consultant · Technical Consultant · Infrastructure Professional
4+ years building enterprise infrastructure, ITSM solutions, and identity systems across MENA, Africa, and Asia. CCNA certified. Based in Dubai, UAE.

✉ Get in Touch LinkedIn → GitHub →
4+
Years Exp
15+
Deployments
200+
Servers Managed
6
Certifications
ansab@portfolio ~ bash
▸ whoami
Mohammad Ansab Siddiqui
▸ cat role.txt
ITSM Consultant
Technical Consultant
Infrastructure Professional
▸ certifications --list
✓ Cisco CCNA 200-301
✓ AWS Cloud Practitioner
✓ ISC2 CC Cybersecurity
▸ location
📍 Dubai, UAE
▸ status
● Open to opportunities
▸
01 — Background

About Me

I'm an ITSM Consultant and Technical Consultant with over 4 years of hands-on experience across enterprise IT infrastructure, ITSM operations, and identity management. I've delivered solutions in the UAE, KSA, Oman, MENA, Africa, and Asia — bridging the gap between technical implementation and business outcomes.

My background spans three complementary domains: ITSM consulting (Freshservice, ServiceNow, ITIL-aligned delivery), infrastructure administration (Windows/Linux servers, patching, networking), and identity fundamentals (Microsoft Entra ID, Active Directory, SSO, CyberArk PAM).

I'm currently deepening my cybersecurity knowledge — pursuing CompTIA Security+ and building hands-on skills in SIEM, log analysis, and threat detection through home lab work.

Current Role
Technical Manager — ITSM & Solutions @ Vistar
Location
Dubai, UAE — UAE Resident Visa
Top Skills
Freshservice · ServiceNow · CCNA · CyberArk · IIS
Currently Learning
CompTIA Security+ · ITIL 4 · SIEM/SOC Operations
Education
MBA (Data Analytics) · B.Tech Computer Science
Languages
English (Professional) · Urdu · Hindi
02 — Expertise

Technical Skills

🛠️
ITSM & Service Delivery
FreshserviceServiceNow FreshdeskITIL v4 Incident ManagementChange Management SLA / KPICAB Workflow AutomationTier 2/3 Support
🖥️
Infrastructure & Sysadmin
Windows ServerLinux (RHEL/Ubuntu) IIS AdminActive Directory DNS / DHCPGroup Policy BigFixPatch Management CVE RemediationVMware
🔐
Identity & Security
Microsoft Entra IDActive Directory SSO / SAMLProvisioning CyberArk PAMISC2 CC Microsoft SentinelKQL Azure NSGVulnerability Mgmt MFA
☁️
Cloud & Virtualization
Microsoft AzureAWS EC2 / S3 Azure BastionAzure Identity VMwareVM Provisioning IaaS / PaaSMicrosoft 365 NSG Flow Logs
🌐
Networking (CCNA)
TCP/IPOSPF VLANs / STPHSRP NAT / PATACLs 802.1Q TrunkingIPv4 / IPv6 Cisco IOSSubnetting
⚙️
Automation & Dev Tools
PythonPowerShell REST APIsJSON SQLBash Git / GitHub
03 — Career

Professional Experience

May 2025 – Present
Vistar
Dubai, UAE · Freshworks Partner

Technical Manager — ITSM & Solutions

Consulting Freshservice ITSM Entra ID
  • Implemented Freshservice ITSM for 9 enterprise clients including Rivoli Group, Mirage Global (Emaar), Etihad Rail, and Maarif Education KSA — achieving 95%+ SLA compliance.
  • Designed automation workflows, SLA policies, and approval processes; served as Tier 3 escalation point across all accounts.
  • Delivered REST API integrations between Freshservice, Active Directory, and Entra ID supporting 500+ user lifecycle automations.
  • Created solution architecture, POC environments, and technical workshops for C-level IT stakeholders.
Apr 2023 – Apr 2025
Prologic First LLC
Dubai, UAE

Product Consultant — Technical Implementation

Implementation Infrastructure MENA / Africa / Asia IIS / SQL
  • Delivered 15+ enterprise deployments (POS, PMS, Back Office) across MENA, Africa, and Asia for clients including Wagamama, Gevora Hotel, and Landmark Group.
  • Deployed and optimized IIS-hosted enterprise apps on Windows Server; SQL Server backup automation cut downtime significantly.
  • Diagnosed complex failures (DNS, IP conflicts, IIS application pools, SSL) and performed root cause analysis (RCA) within SLA windows.
  • Delivered technical training, go-live support, and operational handover across hybrid Windows/Linux environments.
Aug 2021 – Mar 2023
HCL Technologies
Lucknow, India · Client: Disney

Windows Server Administrator

Sysadmin ServiceNow BigFix CyberArk
  • Administered 200+ Windows and Linux servers within Disney's enterprise infrastructure — CVE-based patch deployment via BigFix + ServiceNow CAB achieving 98% patch compliance.
  • Utilized CyberArk PAM for audited privileged access; Linux log analysis and problem management to eliminate repeat incidents.
  • Managed full ServiceNow ITSM lifecycle (Tier 2/3): Incident, Change, Problem Management within ITIL-aligned operations.
04 — Portfolio

Interactive Projects

Live
Cloud Security · Lab · SIEM
Azure Cloud Security Lab
An enterprise-grade cloud security lab built on Microsoft Azure. Two-VM architecture with DMZ segmentation, deny-all NSGs, and Azure Bastion for zero-exposure management. Microsoft Sentinel deployed as a SIEM with 9 data connectors and 4 custom KQL detection rules covering brute force, port scanning, unauthorized logins, and firewall changes.

Real attacks simulated from Kali Linux — Nmap reconnaissance, Nikto web scanning, Gobuster directory enumeration, and SSH brute force — all detected and raised as automatic incidents in Sentinel. Complete attack, detect, and investigate cycle proven end to end. Built entirely within the Azure free tier for under $5.
Microsoft AzureMicrosoft Sentinel KQLAzure NSG Azure BastionKali Linux NmapNikto GobusterSIEM MITRE ATT&CK
View full documentation →
VMs Deployed
2 × Ubuntu 22.04 LTS
Sentinel Connectors
9 of 10 Connected
KQL Detection Rules
4 Custom Rules
Attacks Simulated
Nmap · Nikto · Gobuster · SSH BF
Total Cloud Spend
Under $5
Live
Security · Interactive
The Kill Chain
An interactive guide to the five core attack vectors — phishing, privilege escalation, lateral movement, vulnerability exploitation, and ransomware. For each stage, play through how the attack works, watch a live SOC detection feed, and toggle the defensive controls that stop it. Mapped to MITRE ATT&CK.
MITRE ATT&CKSOC / SIEMCyberArk PAM Patch MgmtDefence in Depth
Launch interactive demo →
Live
AI / ML · Interactive
How a Machine Learns to Think
A hands-on journey through the entire modern AI pipeline. Tokenize a sentence, explore embeddings, visualize attention, play the next-token sampler, train a model and watch its loss fall, then run an AI agent through its reason-act-observe loop. Nine interactive experiments, built to be used.
LLM FundamentalsTokenizationTransformers AgentsCanvas / JS
Launch interactive demo →
05 — Credentials

Professional Certifications

06 — Let's Connect

Get in Touch

Available for full-time roles, consulting engagements, and freelance projects in Dubai and remotely. Open to ITSM Consultant, Technical Consultant, Systems Admin, and Service Delivery roles.

✉️
Email
ansab.sid123@gmail.com
 💼
LinkedIn
linkedin.com/in/ansab-siddiqui
 🐙
GitHub
github.com/ansabsid
📞
Mobile
+971 552 552 476
📍
Location
Dubai, UAE — Immediately Available